Ford Request and Incidents Process

• Submitting an ServiceNow ticket

Request and incident tickets are used for different support scenarios:

• Request tickets are for security issues, problem analysis, and troubleshooting. Ford IT and Model E support teams are available to assist with concepts and execution.
• Incident tickets should be used if you experience network connectivity issues or cannot access the Ford JFrog Production login page.

Submitting an ServiceNow ticket

INFO

• Use Application Request for:
  • Create a Project in JFrog
  • Add Security Group(s) / FIM Group(s) to JFrog.
  • Other access or configuration requests

For JFrog service issues, follow the steps below:

Steps:

1. Navigate to ServiceNow Incident Support.

2. Fill out all the necessary field and click Submit.

   • Important: Make sure the "Configuration item" field is "56066 [JFA]::PROD"
   • Tips: start type in "jfa" to populate the Jfrog Application for your issue.